Support

How can we help?

Find answers to common questions or reach out directly. We typically respond within 24 hours.

Frequently Asked Questions
How do I log my first trade?

Tap the "+ Log Trade" button on the Dashboard or Journal page. Enter your ticker, P&L, setup, and how you felt — then hit Save. The full form with entry/exit prices and more is available under "More Details".

What's the difference between Free and Pro?

Free lets you log up to 6 trades. Pro ($20/mo) unlocks unlimited trades, full analytics, calendar, setups, goals, chart, prop firm mode, and CSV import. Premier ($30/mo) adds AI Trade Coach, AI Reconstruction, and AI Weekly Debrief. See our pricing page for the full comparison.

How does the AI trade coach work?

After logging a trade on the Journal page, open the trade drawer and tap "Analyse Trade". The AI analyzes your data and provides personalized coaching. AI features require a Premier plan. Powered by Anthropic's Claude.

Can I export my trade data?

Yes. Go to Settings → Export Data to download all your trades as a CSV file. Your data is always yours and always exportable.

How do I cancel my Pro subscription?

Go to Settings → Plan → Cancel Subscription. Your access continues until the end of the current billing period. If you purchased through the App Store, cancel through your Apple ID subscription settings.

Is my trading data private?

Yes, completely. Your trade data is private to your account — no one else can see it. We never sell your data or use it for advertising. See our Privacy Policy for full details.

Does Journali work on iPhone?

Yes. Journali works as a web app in Safari on iPhone and is optimized for mobile. A native iOS app is also available on the App Store for the best mobile experience.

What markets does Journali support?

Journali supports Futures, Options, Stocks/Equities, and Forex with market-specific field labels and terminology. Crypto support is on the roadmap.

Get in Touch
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Email Support
For account issues, billing questions, or anything that needs personal attention.
[email protected]
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Feature Requests
Have an idea that would make Journali better? We read every suggestion.
[email protected]
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Privacy Inquiries
Questions about your data, deletion requests, or GDPR/CCPA inquiries.
[email protected]
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Partnerships
Prop firm partnerships, affiliate programs, or B2B inquiries.
[email protected]